After-sales management

Below we detail the procedures for managing RMA (defective products after the first 15 days ) and DOA (NOT defective products).

RMA Number Request (Defective Products)

Products that present factory defects or malfunctions after the first 15 days of purchase and within the warranty period established by Spanish legislation will be managed as RMA.

Conditions

The product must be sent with all its original accessories and manuals and, if possible, in its original packaging .

The shipping costs for defective products is the responsibility of the customer or distributor, within the warranty period. If the package is received at freight due or without clear identification, they will be returned without being processed.

The return postage will be covered by Vini Trading if the manufacturing defect is confirmed after reviewing the product.

Once received at our facilities, the product will be revised by our technical department. If the factory defect is confirmed, we will proceed to exchange for a new product, or in case of no stock available, a credit will be made for future orders.

How to Request an RMA Ticket Number:

1. The customer or distributor will be the one who must manage the after-sales service to their own customers, exchanging the product or carrying out the after-sales service procedure.

2. The customer must unify the defective units and send an email to rma@vinitrading.es with the subject: "RMA REQUEST + Company Name". It is recommended that these after-sales procedures be carried out during the warranty period, on a half-yearly or quarterly basis.

3. In the email, you must detail the product code (Part Code), the quantity and the incident.

4. Our after-sales department will respond to you automatically, assigning a ticket number for management and follow-up.

5. Once authorization has been received from our department, we can proceed with the shipment of the defective product.

Preparation of Shipment:

• Upon receiving RMA authorization, prepare the package with the customer's name and ticket number visible on the outside of the package.
• Inside the package, the following must be included:
• Copy of the RMA request form.
• Copy of the sales invoice to the customer.
• Copy of the purchase invoice from the distributor.

Shipment:

Shipments must be made to the following address:

VINI TRADING SL
Avenida de Constitución 228, Torrejón de Ardoz (Madrid) - 28850

09:00-14:00 / 15:00-17:30 h Mon-Fri Weekdays.

Return Request No. DOA

For product return requests, these will be handled as DOA.

Product Conditions for DOA:

Products brought or imported expressly for the client at their request may NOT be returned.

The product must be new, with the original packaging in perfect condition, suitable for sale, with all its accessories and original manuals.

Products that are damaged, tampered with, or have defective packaging will not be accepted for DOA.

No material will be managed that has not been previously accepted by our Department.

How to Request a DOA Ticket Number:

1. Send an email to rma@vinitrading.es with the subject: "DOA RETURN REQUEST + Customer Name", specifying the product code (Part Code) , the quantity and attaching the corresponding purchase invoices.

2. Our after-sales department will assign a DOA ticket number for case tracking.

3. Once authorization has been received from our department, we can proceed with the shipment.

Preparation of Shipment:

• Upon receiving DOA authorization, prepare the package with the customer's name and ticket number visible on the outside of the package.
• Inside the package, the following must be included:
• Copy of the RMA request form.
• Copy of the sales invoice to the customer.
• Copy of the purchase invoice from the distributor.

Shipping of Products

Shipments must be made to the following address:

09:00-14:00 / 15:00-17:30 h Mon-Fri Weekdays.

Conditions

Initial shipping costs are the responsibility of the customer or distributor.

Any shipment that arrives postage due or without identification will be returned unprocessed.

Products shipped that do not meet the indicated conditions may be rejected .

Once received at our facilities, the product will be inspected by our technical department. If the technical department gives its approval, a credit can be made against future orders.

Product Status Tracking

To track products, you can contact 916151158 from 9:00 a.m. to 1:30 p.m., or respond to the history of emails generated when requesting your ticket number.

Please do not send a new email to rma@vinitrading.es as they would generate a new ticket number, only follow the thread of previously generated emails.

Any modification of these conditions must be expressly approved by the management of Vini Trading .